Workplace Violence: APNA 2008 Position Statement

Executive Summary Introduction Inpatient Violence in Psychiatric Settings Outpatient Psychiatric Settings
Interventions Recommendations for Inpatient and Outpatient Settings Acknowledgments References
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Appendix

Cue Cards for Responses

Nonverbal Innuendo (raising eyebrows, etc.)
I sense (I see from your facial expression) that there may be something you wanted to say to me. It’s okay to speak directly to me.

Verbal Affront (snide remarks, lack of openness)
The individuals I learn the most from are clearer in their directions and feedback. Is there some way we can structure this type of situation?

Undermining Activities (unavailable, turning away)
When something happens that is “different” or “contrary“ to what I understood, it leaves me with questions. Help me to understand how this situation may have happened.

Withholding Information (practice or patient)
It is my understanding that there was (is) more information available regarding the situation, and I believe if I had known that (more), it would (will) affect how I learn.

Sabotage (deliberately setting up negative situation)
There is more to this situation than meets the eye. Could you and I meet in private and explore what happened?

Infighting (bickering with peers)
Always avoid unprofessional discussions in nonprivate places. This is not the time or the place. Please stop (physically walk away or move to a neutral spot).

Scapegoating (attributing all that goes wrong to one individual)
I don’t think that’s the right connection.

Backstabbing (complaining to others about someone instead of talking to him/her)
I don’t feel right talking about him/her/the situation when I wasn’t there or don’t know the facts. Have you spoken to him/her?

Failure to respect privacy
It bothers me to talk about this without his/her permission. I only overheard that. It shouldn’t be repeated

Broken Confidences
Wasn’t that said in confidence? That sounds like information that should remain confidential. He/she asked me to keep that confidential

Adapted from Griffin, M. (2004). Teaching cognitive rehearsal as a shield for lateral violence: An intervention for newly licensed nurses. Journal of Continuing Education in Nursing, 35(6), 1- 7.
 

Executive Summary Introduction Inpatient Violence in Psychiatric Settings Outpatient Psychiatric Settings
Interventions Recommendations for Inpatient and Outpatient Settings Acknowledgments References
Download the full PDF
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